Covid-19

At the opening day, all the hotel staff underwent, by an approved microbiology laboratory, a coronavirus molecular test, which was negative for all of them.


Staff - Testing and training
All our staff received specific Covid-19 training to follow rules and regulations allowed by local goverment institutions.
All our staff submitted to temperature testing before starting service.
All our staff provided with self protecting gear.
Masks
Gloves
Screens

We provide available hand sanitizer in:
Staff locker rooms
Kitchen 
Restaurant back offices
Bars Back Offices
Pools service area 
Reception - Lobby area
Our hotel has a Staff replacement policy in case one of the staff members gets infected.
Hotel has a designated person in charge for hygiene.
There is control compliance of our staff to protocols, rules & regulations related to COVID-
19 daily

Reception and Concierge
Guests luggage are desinfected before going to the rooms.
We can allow guests to carry their luggage to the rooms, if they decide it.
There is suitable reception area to ensure social distancing while check in/ check out. (floor stickers)
Screens installed at the reception area are protectived.
The capacities and flows in common areas are adapted to ensure social distancing. 
We provide contactless check in - check out.
Check in  (15:00 h)
Check Out  (11:00 h)
Property and in-house information
Elevator can be used by one person or one family.
Information for local Doctor - Pharmacy 
Cretan Medicare Hersonissos = 7 km distance
University Hospital in Iraklion = 25 km distance
Restaurant
We provide alternative solutions to buffets.
Show cooking
Assisted buffet service
Individual covered portion Buffet (bread & sweets)
Sneeze guard over food buffets.
The capacity of the restaurant is adapted to ensure social distancing (floor stickers)
We serve wine from closed bottles at extra charge.
Kitchen under HACCP restrictions
We have adapted our restaurant according to the local regulation.
There is at least 10m2 designated per table (4pax)
Hotel controlling  access to the Restaurant: 
Limited entry
Scheduled turns per room number 
A la carte restaurant is not included in AI plan.
Hotel has adapted our Bars according the local regulation.
We have at least 10m2 designated per table (4pax).
Hotel controlling  access to the Bars :
We ensure social  distancing during service.
Swimming pools
Our Hotel has adapted  swimming pools according the local regulation.
Systematic chlorination of our  pools with disinfectant products according  guidelines of Health Ministry
Hotel has sufficient Sun Beds around the Swimming pools to reflect the occupancy with the new distance regulations.
Guest Hygiene
Guests will be provided with self protection gear.
Hand sanitizer (all common areas)
Gloves if it is necessary.
Masks if it is necessary
We have applied changes to the air conditioning unit such as:
Continuous filter cleaning
Air Cleaning  
Hotel provides in-house medical services against extra charge.
Hotel follows procedures and protocols  in case of guest infection by Covid-19.
Guest feeling ill, is kindly requested informed hotel accordingly
Common Areas
We have adapted our common areas  according the local regulation.
Gardens
Lobby
Mini Club (outdoor)
Gym 
Wellness Center
Animation/customer entertainment area
Housekeeping 
Hotel has adapted our cleaning protocol according to local legislation.
Hotel has adapted our laundry protocol according to local legislation.
Guest beach towels will be individually wrapped.
Towels will be changed only upon guest demand.
Rooms will not be daily cleaned according local legislation , only upon guest demand, one day before till 14:00 h
Linen and towels are laundered by laundry provider, applying organized plan against  spread of  SARS-Cov-2
Guests are advised to follow the proposed measures, to protect themselves and the people around them.

We would like to inform you that we follow all the rules and regulations regarding the disinfection and hygiene of our facilities and we have already received the "Health First" certification from the Greek ministry of Tourism.
Our staff after watching the training program about SARS – COV – 2 of the Medical Department of the University of Crete has been officially certified.
Europa Beach Hotel has been certified from TUV Austria Hellas following the requirements of the COVID SHIELD Certification Project.